Few days before the start of your stay, you will receive an email asking you to give us an approximate time of arrival. We also ask that you contact us by phone 45 minutes prior to your arrival at 1-877-417-1010 so that a member of our team can come and greet you in person at the apartment. We use a keyless system, your own personalized code will be provided upon arrival. Do not hesitate to contact us for any additional information you may need. We will be happy to answer your requests as soon as possible.