Frequently Asked Questions

When your reservation with us is completed, you will receive an email containing a link to our check-in form.

In order for your access code to be valid, the check-in form must be completed in advance and the guest that made the reservation must provide a valid picture ID (passport, drivers’ license etc) via this secure link.

You will be able to do a self check-in using the information provided in your online Guide sent by email. Your Guide contains all the practical information concerning your stay: address, personal access code, WIFI info, transit and parking options, useful adresses and local recommendations etc.

Do not hesitate to contact us  for any additional information you may need. We will be happy to respond to your requests as soon as possible.

–> Plan your stay in the city or the Plateau Mont-Royal area by visiting our blog. We’ll tell you all about Montreal and its lifestyle!

There are parking meters in front of the apartment that are perfect for unloading the car. Then, it is always possible to park for free on the neighboring streets, but the spaces are rather difficult to find and there are several restrictive parking signs. In some areas, you can purchase a one-day parking permit ($6-12/day) to park in resident-only areas. To avoid searching, the easiest solution is to rent one of our private parking spaces located 2 minutes walk from the apartment for $18/day + tax. (Subject to availability. Contact us.)

** Warning, this option is not available for the City Chalet , Galeria, Parkview apartments. However, there are paid public parking lots nearby**

–> To learn all about parking in Montreal and the Plateau Mont-Royal, check out our full blog post on the subject!

Our friendly and professional team is there to greet you in person. Check-ins are between 4 pm and 11 pm, 7/7. Check-outs are before 11 am.

We CAN’T guarantee anything BUT if you contact us few days prior to your arrival, we can see what’s possible according to the cleaning time, previous guests, etc.
It is sometimes possible to drop off your luggage starting at 1h pm, but will have to go grab lunch or visit the city a little bit while our cleaning crew finishes. Request it as soon as possible.

We CAN’T guarantee anything BUT if you contact us few days prior to your check-out, we can see what’s possible according to the cleaning time, following guests, etc.

If we can’t accommodate you for a late check-out, it might be possible to leave your bags all packed up inside the apartment near the entrance. Make sure to free up the place by 11 am and come back at maximum 3 pm to pick up your belongings. When you come back, please use extra care as the apartment is considered clean and ready for the following guests. Request it as soon as possible.

If you need to store your bags after your stay:

Stasher has locations across the Plateau Mont-Royal and the city. $10 CAD per bag for up to 24 hours (including insurance)
Use the link below with the code MTLVR to get 10% off! 

Bookings must be made via this link:  https://stasher.com/?ref=mtlvacationrentalss

It’s possible to leave your luggage at the Gare d’autocars de Montréal at Berri-Uqam metro station. You can find the necessary information here: gamtl.com/en/bienvenue/faq.    If you are using the airport bus shuttle #747 to reach the city center, that bus ends its route there.

If a security deposit has been taken on your credit card, it will be refunded within 5 to 7 days after your departure, if there is no major damage or breakage, this includes smoking inside, partying without permission and all our house rules described in our rental agreement.