Frequently Asked Questions

What’s the check-in procedure?

When your reservation with us is completed, you will receive an email containing a link to our check-in form. It is imperative to fill it to have access to the apartment. You must fill in the requested fields and add a valid photo ID (passport or driving license for example). Early on the morning of your arrival, you will automatically receive all the practical informations for your stay: eg door code, parking instructions if you have booked one with us, etc. Do not hesitate to contact us for any additional information you may need. We will be happy to respond to your requests as soon as possible.

–> Plan your stay in the city by visiting our blog. We’ll tell you all about Montreal and its lifestyle!

Is there parking near the apartment?

There are parking meters in front of the apartment that are perfect for unloading the car. Then, it is always possible to park for free on the neighboring streets, but the spaces are rather difficult to find and there are several restrictive parking signs. In some areas, you can purchase a one-day parking permit ($6-12/day) to park in resident-only areas. To avoid searching, the easiest solution is to rent one of our private parking spaces located 2 minutes walk from the apartment for $18/day + tax. (Subject to availability. Contact us.)

** Warning, this option is not available for the City Chalet , Galeria, Parkview apartments. However, there are paid public parking lots nearby**

–> To learn all about parking in Montreal and the Plateau Mont-Royal, check out our full blog post on the subject!

What about arrival and departure times?

Our friendly and professional team is there to greet you in person. Check-ins are between 4 pm and 11 pm, 7/7. Check-outs are before 11 am.

Is it possible to check-in early?

We CAN’T guarantee anything BUT if you contact us few days prior to your arrival, we can see what’s possible according to the cleaning time, previous guests, etc.
It is sometimes possible to drop off your luggage starting at 1h pm, but will have to go grab lunch or visit the city a little bit while our cleaning crew finishes. Request it as soon as possible.

Is it possible to check-out late?

We CAN’T guarantee anything BUT if you contact us few days prior to your check-out, we can see what’s possible according to the cleaning time, following guests, etc.

If we can’t accommodate you for a late check-out, it might be possible to leave your bags all packed up inside the apartment near the entrance. Make sure to free up the place by 11 am and come back at maximum 3 pm to pick up your belongings. When you come back, please use extra care as the apartment is considered clean and ready for the following guests. Request it as soon as possible.

Where can I leave my bags?

If you need to store your bags after your stay:

Stasher has locations across the Plateau Mont-Royal and the city. $10 CAD per bag for up to 24 hours (including insurance)
Use the link below with the code MTLVR to get 10% off! 

Bookings must be made via this link:


It’s possible to leave your luggage at the Gare d’autocars de Montréal at Berri-Uqam metro station. You can find the necessary information here:    If you are using the airport bus shuttle #747 to reach the city center, that bus ends its route there.

How do I recover my security deposit?

If a security deposit has been taken on your credit card, it will be refunded within 5 to 7 days after your departure, if there is no major damage or breakage, this includes smoking inside, partying without permission and all our house rules described in our rental agreement.

What is the Check-out procedures?

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