Privacy and personal data policy – applicable to users of this registered tourist accommodation company
Last update: November 2023
Privacy Policy
We are committed to complying with the laws applicable to our operations, specifically the Act respecting the protection of personal information in the private sector and other laws of the province of Quebec and the federal laws of Canada, and their related regulations, including the Act to modernize legislative provisions respecting the protection of personal information (hereinafter collectively the “applicable laws”).
Your privacy is of the utmost importance to MTLVacationRentals, owner of the mtlvacationrentals.com website (this service). The purpose of this Privacy Policy is to inform you of our practices with respect to personal or confidential information about you that we collect, use or process when you visit, transact and interact with our website www.mtlvacationrentals.com (the “website”).
Scope and application
This Privacy Policy (“policy”) governs the collection, use and retention of information obtained by MTLVacationRentals about individuals who access or use our service or when communicating with us, whether by email, telephone, social media or otherwise (“users” or “you”).
If you use the services of MtlVacationRentals and do not reside in Quebec, please note that by providing your personal information, you are deemed to consent to: (i) the collection, use and disclosure of your personal information in Quebec, and (ii) the collection, use and disclosure of your personal information in accordance with the laws of the province of Quebec (which may differ from the laws of the jurisdiction of your residence).
“Personal information” means any information that identifies you or could be associated with you, such as your name, telephone number, home address and email address, and any other information that must be treated as “personal information” in accordance with applicable laws, including your payment details if you make a reservation on our website.
This policy forms part of the Terms of Service, which govern your use of our website.
Why we collect your information
- We collect and use personal information for the following purposes:
- to enable you to access and use the service properly;
- to process your requests, including inquiries;
- to deal with problems you have reported to us, including troubleshooting, support, optimization and reviews of security breaches on the website, or to restore lost data;
- to evaluate, optimize and improve the content and functionality of the website;
- to contact you regarding a request you have made or your experience with our services or website;
- to track your use of the website’s features.
We use personal information only for the purposes for which it was collected.
The data we collect and how we collect it
Data exchanged automatically
When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with the computer equipment you are using. The following data is exchanged:
- identification of your Internet service provider;
- your IP address (a numerical address that can be used to precisely locate a computer connected to the Internet, e.g., 123.45.67.890);
- the type of browser (e.g., Chrome, Safari, Firefox, Explorer) and operating system (e.g., Windows, Mac OS) you are using;
- the pages you visit;
- the date and time you access these pages;
- the address of the referring site, if you access this site from another website.
Most information sent automatically between computers does not reveal your identity. It is collected only as a result of technological requirements inherent in Internet navigation and is not considered personal information.
MTLVacationRentals keeps this data for statistical purposes. It is used to count the number of visits and to identify the most frequently visited pages, the technology used by visitors, the addresses of referring sites and the country of origin of visitors, and is used solely to improve our services and advertising.
You can remove or disable some of these technologies at any time using your browser. However, if you do so, you may not be able to use some of our functions.
Use of cookies
Cookies are used to facilitate navigation on the pages of this service. These cookies do not collect any personal information about you. You can set your browser to block cookies at any time. However, if you do so, you may not be able to use some of the features offered on the site.
If you use a public computer or share a computer with other users, be sure to delete your browsing history before ending each session.
Use of Google Analytics
MTLVacationRentals uses Google Analytics, a web analytics tool, on this website.
Through the use of cookies, Google Analytics collects information that is not of a personal nature, but rather statistical data in aggregate form, for the purpose of analyzing how visitors use the website.
The information collected relates to your navigation on this site, which is stored on servers located in the United States. Google may also transfer this information to third parties where required by law to do so, or where such third parties process the information on Google’s behalf.
The information collected by the tool includes, for example, the pages you visit, the date, time, duration and frequency of your visits, and the links you click on. The type and language of your computer’s operating system, the name of your Internet service provider and your geographical location (region) are also part of the information collected. Your IP address is also collected, but anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents the identity of an Internet user from being known through it.
Google Analytics uses the information collected only to produce statistics and reports on navigation on this site, which allows MTLVacationRentals to improve its electronic service provision. Google will not associate the information collected on this site with any other data held by Google.
If you wish, you can prevent Google Analytics from recording information about your browsing by installing the Google Analytics Opt-out Browser Add-on on your computer.
Personal and confidential information
The contact forms we use allow personal or confidential information about you to be shared between the various service partners. These partners will ensure the confidentiality of this information in accordance with applicable laws.
By using this service, you consent to the following information being exchanged between the service and our partners:
- your answers to questionnaires (first and last name, email address, message content, etc.);
- your marketing preferences (e.g., whether you wish to receive marketing communications or newsletters from us).
Use of information collected
Your personal data and information are used for the purposes described in this section:
- to enable you to book our services;
- to manage our relationship with you;
- to respond to your requests and questions;
- to personalize the delivery of our products and services;
- to prevent fraud or manage risk;
- to provide support and after-sales service for our products and services;
- to fulfill our legal and regulatory obligations (to provide reports to government authorities and their authorized representatives and agents).
By using our services and visiting our website, you consent to the collection, use and disclosure of your personal information as described in this policy. Generally, we will ask for your permission when we wish to use your personal information for any purpose other than those set out in this policy.
You may withdraw your consent at any time, except in cases where you have obligations to us or we are bound by legal or regulatory requirements.
In any situation where you choose not to provide us with certain personal information or if you withdraw your consent, where possible, we may not be able to provide you with our services.
Marketing
If you have expressed a genuine interest in making a purchase, and have not opted out of receiving marketing communications using the data you have provided to us online, we will send you marketing communications. You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each communication.
If you choose not to receive any further marketing communications, we will continue to carry out our other relevant activities using your personal information, including sending you non-marketing messages such as confirming contact, booking a service or sending you a job application.
Data retention
MTLVacationRentals retains personal information only as long as necessary to provide you with our services, to manage our business and to comply with our legal and regulatory obligations.
After this period, we will either anonymize your personal information or destroy it so that it can no longer be used to identify you.
Data security
All personal information and other data are stored on servers in Canada with high-security safeguards, protected against improper use and access by unauthorized persons. We endeavour to maintain the necessary physical, administrative and technical security measures at our offices and information storage centres. Personal information is only made available to those individuals (employees or agents) who require access to this information in order to carry out their responsibilities.
We deploy commercially reasonable security measures to protect your personal information transmitted during your use of the website. Specifically, we use technical and organizational measures to protect your personal information from unauthorized use, access, modification, destruction or disclosure. We require our third-party service providers to use security measures similar to those we use. In some cases, we also rely on your diligence and care to protect your personal information.
Despite our diligence and safeguards, like most companies, we cannot guarantee that our safeguards will be flawless. In all cases of phishing or identity theft, we act quickly to mitigate the risks and inform you when there is a real risk of significant harm or when required by any law.
We may also ask you to help us protect your personal information by using strong, unique passwords, not sharing them with others and notifying us promptly if you believe your password has been compromised.
All data, including personal information, collected in connection with your use of the website is stored on servers located in Canada. However, such data may be processed by MTLVacationRentals’ third-party service providers located outside of Canada to enable them to perform functions on our behalf. In the latter case, we take reasonable steps to ensure that such third parties are bound by appropriate safeguards.
Disclosure of information
Your personal data may be disclosed as described in this section. We never disclose your personal information to anyone outside MTLVacationRentals without your consent, except to our service providers. These service providers help us provide our services, conduct our business, operate our technology systems and applications and infrastructure, and implement our internal procedures or advertising and marketing strategies.
Service providers
We may use outside companies and third parties to administer and provide services on our behalf, such as processing your payment for your reservation, providing data processing and storage, analyzing customer service quality, tracking and managing reservations, providing marketing services, etc.).
By using the services of MtlVacationRentals, you consent to the transfer of your personal information through the systems of suppliers who enable us to provide our services.
In this case, we take the necessary measures to ensure that these third parties only have access to the information that is necessary to carry out the agreed services, that they process your information only for the purposes that we have determined and that they have in place personal information protection measures that comply with the applicable laws and allow them to respect the same conditions and the same level of protection as set out in this policy.
In the event of a sale or transfer of all or part of our business, including any restructuring or financing, you consent to the disclosure of such personal information as may be required for the purposes of such transaction.
Hyperlinks and third parties
The website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or functionalities, you will leave our website and your browsing will become subject to the terms of use and privacy policy of these third parties.
We have no control over these third-party platforms, and the fact that they are listed on the website does not make us liable in any way.
Compliance with and enforcement of laws
We may disclose information about you to government, law enforcement officials or private parties as required by law, and disclose and use such information as we deem necessary and appropriate to:
- comply with applicable laws, lawful requests and legal process, including responding to subpoenas or requests from government authorities;
- enforce the terms and conditions governing our products and services;
- protect our rights, privacy, safety, property or those of others;
- protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities.
Your rights and choices
You may contact us directly to request access to, amend or delete the information we hold about you, or to make a complaint about the way we handle your personal information, by sending an email to the MtlVacationRentals Privacy Officer at:
Yann Denault: yann@mtlvacationrentals.com
(831 Blvd Décarie, Suite 103, Montréal, Qc, H4L 3L8)
This person is designated to inform the persons concerned in the event of a privacy incident that could cause them serious harm.
This person is also responsible for keeping a register of confidentiality incidents and for notifying the Commission d’accès à l’information du Québec in the event of an incident.
Updates
Should this policy be updated, it will take effect as soon as it is published on our website.